Last updated: 24 September 2026
We would rather refund you than have you keep something you cannot use. This page
says plainly when you can have your money back, and how to stop being charged.
What you bought
US$60 renews every four months; US$120 renews every twelve months.
It is digital access only — there is no physical product and nothing is
shipped.
The exception is PayPal: the PayPal button is a one-off payment for four months and does
not renew. Nothing is ever charged again on a PayPal purchase.
How to cancel
You can cancel at any time. Use the manage-subscription link in your payment
receipt, cancel in your customer portal, or email
info@pediatriccasereview.com and ask us to do it. There is no fee and no notice period.
Cancelling stops all future charges, and your access continues to the end of the period you
have already paid for. You do not lose anything you have paid for by cancelling early.
When you can have a refund
Your first purchase — 14 days
Within 14 days of your access being activated, we will refund you in full on
request, as long as you have not made substantial use of the material. Just email and ask; you do not
have to give a reason. This applies to both plans equally.
We count the 14 days from activation, not payment, because PayPal payments are
activated by hand and can take up to a working day to open.
“Substantial use” means working through a large part of the material rather than looking around to
see whether it suits you. Opening some decks, trying questions and deciding it is not for you is
exactly what the 14 days are for, and does not count against you.
A renewal you did not want
it. If you have not used the material since it renewed, we give the money back on request.
We would far rather return a renewal you did not mean to pay than keep it.
Always refunded in full
- You paid but your access was never activated.
- You were charged twice, or charged the wrong amount.
- The site was unavailable for a long period and you would rather have the money than an extension
of your access.
These are not limited to 14 days. If we took money and you did not get what you paid for, we give
it back.
Otherwise
Once you are past 14 days on a purchase you have used, we do not normally refund, because you have
had access to the whole of the material. If something has gone wrong, write to us anyway and tell us
what happened — we read every message and we would rather fix a genuine problem than stand on a
rule.
How to ask for a refund
Email info@pediatriccasereview.com from the address you registered with, or message us
on WhatsApp, and tell us:
- the email address on your account;
- roughly when you were charged, and how (card or PayPal).
We aim to reply within one working day.
How the money comes back
Refunds go back by the same route you paid, to the same card or PayPal account. Once we approve
it, how quickly it appears is up to your bank or PayPal, and that is usually a few working days and
sometimes up to ten.
If you paid but cannot get in
Please contact us before asking your bank to reverse the payment. Access is activated against the
email you registered with, and a payment made from a different address is the commonest reason access
does not open. It usually takes us a minute to fix.
How to contact us
Email info@pediatriccasereview.com or message us on WhatsApp. We answer in English and Arabic.